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Quality – CBSE NCERT Study Resources

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Quality

Study Materials

7th

7th - English

Quality

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Overview of the Chapter

The chapter Quality from the CBSE Grade 7 English textbook explores themes of craftsmanship, dedication, and the impact of industrialization on traditional skills. It tells the story of a skilled shoemaker, Mr. Gessler, who takes immense pride in his work but struggles to compete with mass-produced shoes.

Key Theme: The chapter highlights the importance of maintaining high standards of quality and the personal satisfaction derived from mastering a craft.

Summary

The narrator recalls his interactions with Mr. Gessler, a German shoemaker in London known for his exceptional leather boots. Mr. Gessler and his brother run a small shop, crafting each pair of shoes with meticulous care. The narrator admires their dedication, as they prioritize quality over profit.

Over time, the narrator notices changes—Mr. Gessler's brother passes away, and the shop struggles due to competition from large factories producing cheaper, though inferior, footwear. Despite financial hardships, Mr. Gessler refuses to compromise on quality.

Turning Point: The narrator orders a new pair of boots but later learns that Mr. Gessler has died from starvation, symbolizing the tragic decline of artisans in an industrializing world.

Characters

  • Mr. Gessler: A passionate shoemaker who embodies craftsmanship and integrity.
  • The Narrator: A loyal customer who appreciates Mr. Gessler's skill and witnesses his struggles.

Moral and Message

The chapter emphasizes the value of preserving traditional skills and the human cost of prioritizing convenience over quality. It encourages readers to reflect on the ethics of consumerism and the dignity of labor.

All Question Types with Solutions – CBSE Exam Pattern

Explore a complete set of CBSE-style questions with detailed solutions, categorized by marks and question types. Ideal for exam preparation, revision and practice.

Very Short Answer (1 Mark) – with Solutions (CBSE Pattern)

These are 1-mark questions requiring direct, concise answers. Ideal for quick recall and concept clarity.

Question 1:
What is the meaning of quality in the chapter?
Answer:

Quality means high standard of excellence.

Question 2:
Who were the two shoemakers in the story?
Answer:

Mr. Gessler and his elder brother.

Question 3:
Why did the author prefer Mr. Gessler's shoes?
Answer:

They were durable and perfectly crafted.

Question 4:
What happened to Mr. Gessler's brother?
Answer:

He died due to overwork.

Question 5:
How did Mr. Gessler describe big firms?
Answer:

They cared only about profits, not quality.

Question 6:
What material did Mr. Gessler use for boots?
Answer:

He used the finest leather.

Question 7:
Why did Mr. Gessler's shop struggle?
Answer:

Big firms took away his customers.

Question 8:
What was the author's last order from Mr. Gessler?
Answer:

A pair of Russian leather boots.

Question 9:
What lesson does the story teach about quality?
Answer:

Quality requires dedication and passion.

Question 10:
How did Mr. Gessler react to complaints?
Answer:

He accepted them humbly and fixed issues.

Question 11:
What was the author's regret about Mr. Gessler?
Answer:

He could not help him survive.

Question 12:
What happened to Mr. Gessler eventually?
Answer:

He passed away due to starvation.

Question 13:
Name one quality of Mr. Gessler's shoes.
Answer:

They were long-lasting and comfortable.

Question 14:
Why did the author feel guilty?
Answer:

He bought shoes from big firms.

Question 15:
Who were the Gessler brothers?
Answer:

They were skilled shoemakers in London.

Question 16:
Why did the author admire the Gessler brothers?
Answer:

For their dedication to perfect craftsmanship.

Question 17:
What happened to the elder Gessler brother?
Answer:

He died due to overwork and starvation.

Question 18:
What material did the Gesslers use for boots?
Answer:

They used the finest leather available.

Question 19:
Why did the author stop visiting Gessler's shop?
Answer:

He felt guilty for their financial struggles.

Question 20:
What lesson does the chapter Quality teach?
Answer:

Pride in work leads to true success.

Question 21:
How did the younger Gessler brother react to competition?
Answer:

He refused to compromise on quality.

Question 22:
What was the Gessler brothers' shop like?
Answer:

A small, simple shop with fine boots.

Question 23:
Why couldn't the Gesslers advertise their boots?
Answer:

They believed quality needed no advertisement.

Question 24:
What shows the Gesslers' pride in their work?
Answer:

They never hurried or used cheap materials.

Question 25:
How did the author describe Gessler's boots?
Answer:

They were like pieces of art.

Question 26:
What was the final outcome for the Gesslers?
Answer:

Their shop closed due to financial problems.

Question 27:
Name one quality of the Gessler brothers.
Answer:

They were honest and hardworking.

Question 28:
Who is the author of the chapter Quality?
Answer:

The author of the chapter Quality is John Galsworthy. He was a Nobel Prize-winning British novelist and playwright.

Question 29:
What was the profession of Mr. Gessler?
Answer:

Mr. Gessler was a bootmaker who crafted high-quality boots by hand with great dedication.

Question 30:
What lesson does the chapter Quality teach us?
Answer:

The chapter teaches us the importance of dedication, integrity, and valuing true craftsmanship over mass production.

Very Short Answer (2 Marks) – with Solutions (CBSE Pattern)

These 2-mark questions test key concepts in a brief format. Answers are expected to be accurate and slightly descriptive.

Question 1:
What is the central theme of the chapter Quality?
Answer:

The central theme of Quality is the dedication to craftsmanship and the struggle of traditional artisans against industrialization. It highlights the importance of integrity and passion in one's work.

Question 2:
Name the two shoemakers mentioned in the chapter Quality.
Answer:

The two shoemakers in Quality are Mr. Gessler and his elder brother. They were German craftsmen known for their exceptional leather boots.

Question 3:
What happened to Mr. Gessler's elder brother?
Answer:

Mr. Gessler's elder brother passed away due to the pressures of competition from big firms. His death symbolized the decline of traditional craftsmanship in the face of industrialization.

Question 4:
How did Mr. Gessler react when the narrator complained about creaking in his boots?
Answer:

Mr. Gessler was deeply troubled by the complaint. He examined the boots carefully and admitted it shouldn't have happened, showing his commitment to quality and personal responsibility.

Question 5:
What was the ultimate fate of Mr. Gessler?
Answer:

Mr. Gessler died of starvation because he could not compete with large shoe companies. His tragic end highlights the struggles of small artisans against industrialization.

Question 6:
What lesson does the chapter Quality teach about modern businesses?
Answer:

The chapter teaches that modern businesses often prioritize profit over quality, leading to the decline of skilled artisans like Mr. Gessler. It emphasizes the value of handmade craftsmanship and ethical work.

Question 7:
Why did Mr. Gessler refuse to advertise his boots?
Answer:

Mr. Gessler believed that quality speaks for itself. He refused to advertise because he trusted his craftsmanship and the loyalty of his customers, showing his pride in his work.

Question 8:
How does the narrator describe Mr. Gessler's shop?
Answer:

The narrator describes Mr. Gessler's shop as small and modest, with a quiet atmosphere. It had a distinct smell of leather and was filled with tools reflecting his dedication to shoemaking.

Question 9:
What does the chapter Quality suggest about the impact of industrialization?
Answer:

The chapter suggests that industrialization threatens traditional skills and forces small artisans out of business. It reflects on the loss of personal touch and authenticity in mass-produced goods.

Short Answer (3 Marks) – with Solutions (CBSE Pattern)

These 3-mark questions require brief explanations and help assess understanding and application of concepts.

Question 1:
How did the Gessler brothers demonstrate their dedication to their work?
Answer:

The Gessler brothers demonstrated their dedication by handcrafting each pair of boots with precision and care. They never compromised on materials or workmanship, even if it meant earning less. Their pride in their craft is evident when they refuse to sell inferior products, emphasizing their commitment to quality.

Question 2:
Why did the narrator admire the Gessler brothers?
Answer:

The narrator admired the Gessler brothers for their honesty, integrity, and unwavering dedication to their craft. Despite the challenges of competition and changing times, they remained true to their principles, ensuring every pair of boots was a masterpiece. Their passion for quality left a lasting impression on the narrator.

Question 3:
What does the chapter Quality teach us about the value of hard work?
Answer:

The chapter teaches that hard work and perseverance lead to excellence. The Gessler brothers' relentless effort to maintain quality in their work, even at personal cost, shows that true success comes from dedication. It also reminds us that shortcuts may bring temporary gains but cannot replace the satisfaction of a job well done.

Question 4:
How does the chapter Quality reflect the impact of industrialization on small businesses?
Answer:

The chapter reflects how industrialization threatened small, skilled businesses like the Gessler brothers' shop. Mass-produced goods, though cheaper, lacked the quality and personal touch of handmade items. The brothers' struggle symbolizes the decline of traditional craftsmen in the face of modern, profit-driven markets.

Question 5:
Describe the narrator's relationship with the Gessler brothers.
Answer:

The narrator shared a respectful and appreciative relationship with the Gessler brothers. He valued their craftsmanship and often visited their shop, forming a bond over their shared appreciation for quality. The narrator's admiration for their work ethic and principles made their eventual decline deeply personal for him.

Question 6:
Why did the author admire Mr. Gessler's boots in the chapter Quality?
Answer:

The author admired Mr. Gessler's boots because they were made with exceptional craftsmanship and durability. Each pair was handmade with precision, ensuring perfect fit and comfort. Unlike mass-produced shoes, Mr. Gessler's boots lasted longer and reflected his dedication to quality.

Question 7:
How did Mr. Gessler's dedication to his craft affect his business in Quality?
Answer:

Mr. Gessler's dedication to quality made his boots superior, but it also slowed down production. While customers appreciated his work, cheaper mass-produced shoes from big companies reduced his sales. His commitment to craftsmanship, however, earned him loyal customers who valued durability over fashion.

Question 8:
What lesson does the chapter Quality teach about modern consumerism?
Answer:

The chapter highlights how modern consumerism prioritizes quantity and low cost over quality. Mr. Gessler's struggle shows that handmade, durable products are often overlooked for cheaper alternatives. It teaches us to value craftsmanship and sustainability over fast fashion.

Question 9:
Describe the significance of the title Quality in the context of the chapter.
Answer:

The title Quality reflects Mr. Gessler's uncompromising standards in boot-making. Unlike factories producing low-quality shoes, he focused on perfection and durability. The title emphasizes the importance of pride in work and the decline of such values in modern times.

Question 10:
How does the author portray Mr. Gessler's personality in Quality?
Answer:

Mr. Gessler is portrayed as a hardworking, passionate, and humble craftsman. He takes immense pride in his work, refusing to compromise on quality. His quiet dedication and struggle against big businesses make him a symbol of traditional values in a changing world.

Question 11:
What does the phrase 'he lost his customers to the big firms' suggest in Quality?
Answer:

This phrase suggests that despite Mr. Gessler's superior craftsmanship, customers preferred cheaper, mass-produced shoes from large companies. It reflects how economic pressures and changing consumer habits led to the decline of small, artisan businesses like his.

Long Answer (5 Marks) – with Solutions (CBSE Pattern)

These 5-mark questions are descriptive and require detailed, structured answers with proper explanation and examples.

Question 1:
Explain how teamwork is highlighted in the story 'Quality' by John Galsworthy. Provide examples from the text.
Answer:
Introduction

In 'Quality,' teamwork is shown through the Gessler brothers' dedication to crafting shoes together. Our textbook shows their shared passion for quality work.


Argument 1
  • The brothers divide tasks—one handles leather, the other stitching—ensuring perfection.

Argument 2
  • They support each other even when business declines, refusing to compromise on materials.

Conclusion

Their teamwork reflects commitment and mutual respect, making their craft legendary.

Question 2:
Describe the theme of dedication in 'Quality.' How do the Gessler brothers demonstrate it?
Answer:
Introduction

The Gessler brothers in 'Quality' exemplify dedication through their unwavering commitment to shoemaking.


Argument 1
  • They use only the finest leather, ignoring cheaper alternatives despite financial struggles.

Argument 2
  • Their pride in craftsmanship is evident when they reject mass production.

Conclusion

Their dedication teaches us the value of passion and integrity in work.

Question 3:
How does the story 'Quality' portray the conflict between tradition and modernity?
Answer:
Introduction

'Quality' contrasts traditional craftsmanship with modern industrialization.


Argument 1
  • The Gesslers' handmade shoes lose customers to factory-made, cheaper alternatives.

Argument 2
  • Their refusal to adapt leads to their shop's decline, symbolizing the struggle of artisans.

Conclusion

The story highlights the cost of progress on timeless skills.

Question 4:
Discuss the character of Mr. Gessler in 'Quality.' What traits make him memorable?
Answer:
Introduction

Mr. Gessler is a humble, skilled shoemaker who values quality above all.


Argument 1
  • His quiet determination is seen in his meticulous work, even as his health fails.

Argument 2
  • He personifies integrity, refusing to compromise on materials or craftsmanship.

Conclusion

His character leaves a lasting impression of pride and perseverance.

Question 5:
Explain the symbolism of the shoes in 'Quality.' What do they represent?
Answer:
Introduction

The shoes in 'Quality' symbolize artistry, tradition, and human effort.


Argument 1
  • Each pair reflects the Gesslers' soulful labor, unlike factory-made shoes.

Argument 2
  • Their durability represents timeless values in a changing world.

Conclusion

The shoes remind us of the beauty in handmade craftsmanship.

Question 6:
Explain how hard work and dedication are highlighted in the story 'Quality' by John Galsworthy.
Answer:
Introduction

In 'Quality,' the Gessler brothers showcase hard work and dedication through their shoemaking craft. Our textbook shows their commitment to perfection.


Argument 1
  • They handcraft each shoe with care, refusing to compromise on materials.

Argument 2
  • Despite financial struggles, they prioritize quality over profit, as seen when they reject cheaper leather.

Conclusion

The story teaches us that true excellence comes from passion and perseverance, not shortcuts.

Question 7:
Describe the contrast between the Gessler brothers and modern shoe manufacturers in 'Quality.'
Answer:
Introduction

The Gessler brothers represent traditional craftsmanship, while modern manufacturers focus on mass production. Our textbook highlights this contrast clearly.


Argument 1
  • Gesslers take weeks to make one pair, ensuring durability, unlike factories producing quickly.

Argument 2
  • They use premium leather, while others compromise quality for lower costs.

Conclusion

The story shows how values differ between artisans and big businesses.

Question 8:
How does the narrator's admiration for the Gessler brothers grow in 'Quality'?
Answer:
Introduction

The narrator initially appreciates their shoes but later develops deep admiration for their principles. We studied his evolving perspective.


Argument 1
  • He notices their pride in work when they refuse to sell inferior products.

Argument 2
  • His respect grows after learning about their struggles and unchanged dedication.

Conclusion

The narrator realizes their integrity is rare, making him value them beyond their craft.

Question 9:
Why is the title 'Quality' suitable for John Galsworthy's story?
Answer:
Introduction

The title 'Quality' reflects the Gessler brothers' lifelong commitment to excellence. Our textbook emphasizes this theme.


Argument 1
  • It represents their high-standard shoemaking, unlike competitors.

Argument 2
  • It also symbolizes their moral quality, as they never cheat customers.

Conclusion

The title perfectly captures the story's focus on both product and personal values.

Question 10:
Discuss the sad ending of 'Quality' and its message about traditional crafts.
Answer:
Introduction

The sad ending shows the Gesslers' shop closing, symbolizing the decline of handmade crafts. We studied this emotional conclusion.


Argument 1
  • Their failure reflects society's preference for cheap, mass-produced goods.

Argument 2
  • It warns that traditional skills may disappear if not valued.

Conclusion

The story urges us to appreciate artisans before their crafts vanish.

Question 11:
Explain how hard work and dedication are highlighted in the story 'Quality' by John Galsworthy. Support your answer with examples from the text.
Answer:
Introduction

In 'Quality,' the shoemaker Mr. Gessler shows hard work and dedication through his craftsmanship. Our textbook shows his commitment to making perfect boots.


Argument 1
  • Mr. Gessler works tirelessly, even losing sleep to ensure quality.
  • He refuses to compromise on materials, showing his dedication.

Argument 2
  • Despite competition, he sticks to traditional methods.
  • His shop declines, but he never sacrifices quality.

Conclusion

The story teaches us that true success comes from passion and perseverance, as seen in Mr. Gessler’s life.

Question 12:
Describe the contrast between Mr. Gessler’s shop and modern shoe stores in 'Quality.' How does this reflect the theme of the story?
Answer:
Introduction

'Quality' contrasts Mr. Gessler’s small shop with big stores, emphasizing his traditional values.


Argument 1
  • His shop is simple, while modern stores are flashy.
  • He focuses on craftsmanship, not advertisements.

Argument 2
  • Big stores sell mass-produced shoes, but his are handmade.
  • Our textbook shows his boots last longer, proving quality over quantity.

Conclusion

The contrast highlights the importance of integrity and skill in a changing world.

Question 13:
How does the setting of 'Quality' contribute to the story’s message about craftsmanship? Provide examples.
Answer:
Introduction

The setting in a quiet London street reflects Mr. Gessler’s focus on his work.


Argument 1
  • The small, old-fashioned shop shows his rejection of modern trends.
  • Our textbook describes it as cramped but filled with love for shoemaking.

Argument 2
  • The neighborhood changes, but his shop remains unchanged.
  • This symbolizes his unchanging commitment to quality.

Conclusion

The setting reinforces the idea that true craftsmanship thrives in simplicity.

Question 14:
Discuss the character traits of Mr. Gessler in 'Quality' that make him a memorable figure. Use textual evidence.
Answer:
Introduction

Mr. Gessler’s character traits like honesty and passion make him unforgettable.


Argument 1
  • He is deeply honest, admitting if leather is not the best.
  • Our textbook quotes him saying, 'Id is an Ardt!' showing his pride.

Argument 2
  • He is persistent, working alone despite hardships.
  • His sadness when his brother dies reveals his emotional depth.

Conclusion

His traits teach us the value of sincerity and hard work.

Question 15:
Analyze the symbolism of boots in 'Quality.' How do they represent Mr. Gessler’s life and values?
Answer:
Introduction

The boots in 'Quality' symbolize Mr. Gessler’s dedication and struggles.


Argument 1
  • They represent perfection, as he spends days making each pair.
  • Our textbook mentions they fit perfectly, showing his skill.

Argument 2
  • Their durability reflects his lifelong commitment.
  • When he dies, his last boots symbolize his legacy.

Conclusion

The boots remind us that true quality comes from love for one’s work.

Question 16:
Explain the significance of the title Quality in the context of the story. How does the author convey the theme of dedication and craftsmanship through the character of Mr. Gessler?
Answer:

The title Quality holds deep significance in the story as it reflects the central theme of craftsmanship and dedication to one's work. Mr. Gessler, the shoemaker, embodies these values through his unwavering commitment to creating handmade boots of the highest standard. The author, John Galsworthy, portrays Mr. Gessler as a man who prioritizes quality over profit, even as his business struggles against cheaper, mass-produced shoes.

Through Mr. Gessler's character, the author highlights:

  • His meticulous attention to detail, ensuring every pair of boots is perfectly crafted.
  • His pride in his work, refusing to compromise on materials or techniques.
  • His tragic decline, symbolizing the loss of traditional craftsmanship in the face of industrialization.
The story serves as a tribute to artisans like Mr. Gessler, whose dedication to quality becomes a way of life rather than just a profession.

Question 17:
Describe the relationship between the narrator and Mr. Gessler. How does this relationship help the narrator understand the true meaning of quality?
Answer:

The narrator shares a long-standing relationship with Mr. Gessler, built on mutual respect and admiration for the shoemaker's craft. From a young age, the narrator observes Mr. Gessler's uncompromising approach to boot-making, which leaves a lasting impression on him.

Key aspects of their relationship include:

  • The narrator's loyalty as a customer, appreciating the durability and precision of Mr. Gessler's boots.
  • His growing awareness of the shoemaker's struggles against industrial competition, which deepens his respect for Mr. Gessler's principles.
  • The narrator's realization that quality is not just about the product but also the integrity and passion of the maker.
Through this bond, the narrator learns that true quality is a reflection of one's character and dedication, a lesson that stays with him long after Mr. Gessler's passing.

Question 18:
In the chapter Quality, the shoemaker Mr. Gessler is portrayed as a man of principles. Explain how his dedication to his craft reflects his integrity and commitment to quality. Support your answer with examples from the text.
Answer:

Mr. Gessler's dedication to his craft is a clear reflection of his integrity and commitment to quality. He believes in creating shoes that are not just durable but also perfect in every way. For instance, he once mentioned that making money was not his priority; instead, he focused on crafting the best shoes possible. This shows his unwavering principles and respect for his work.

Another example is when the narrator points out a slight creaking in a pair of boots. Instead of dismissing it, Mr. Gessler takes it seriously and offers to fix or replace them, even though it might cost him. This highlights his honesty and dedication to customer satisfaction. His refusal to compromise on quality, even when facing financial struggles, further emphasizes his commitment to his craft.

In a world where mass production was becoming common, Mr. Gessler stood out by sticking to traditional methods, ensuring each pair of shoes was a masterpiece. His life and work teach us the value of perseverance and pride in one's work.

Question 19:
The chapter Quality highlights the contrast between Mr. Gessler's handmade shoes and the machine-made shoes of big companies. Discuss how this contrast reflects the theme of tradition versus modernity in the story. Provide examples to support your answer.
Answer:

The story Quality beautifully captures the conflict between tradition and modernity through the contrast between Mr. Gessler's handmade shoes and the machine-made shoes of big companies. Mr. Gessler represents traditional craftsmanship, where each shoe is carefully made with attention to detail. For example, he personally selects the leather and stitches each pair by hand, ensuring unmatched quality.

On the other hand, big companies rely on machines for mass production, prioritizing quantity over quality. The narrator mentions how these machine-made shoes might look good initially but wear out quickly, unlike Mr. Gessler's durable creations. This difference highlights the decline of artisanal skills in the face of industrialization.

Mr. Gessler's struggle to compete with these companies symbolizes the challenges faced by traditional artisans in a modern, fast-paced world. His eventual downfall, partly due to the rise of cheaper, mass-produced shoes, serves as a poignant commentary on how modernity often overshadows tradition. The story urges readers to appreciate the value of handmade quality and the human touch in craftsmanship.

Question 20:
In the chapter Quality, the shoemaker Mr. Gessler takes immense pride in his work. Explain how his dedication to quality reflects in his craftsmanship, and what values we can learn from his character.
Answer:

Mr. Gessler, the shoemaker from the chapter Quality, is a perfect example of dedication and passion for one's work. His craftsmanship reflects his commitment to excellence in every pair of shoes he makes. Unlike mass-produced shoes, Mr. Gessler's creations are handcrafted with precision, ensuring durability and comfort. He believes in quality over quantity, which is evident when he says, 'It is not the shoe, but the foot that wears it.'

From his character, we learn several important values:

  • Perseverance: Despite facing competition from big brands, he never compromises on quality.
  • Integrity: He remains honest and true to his craft, refusing to use inferior materials.
  • Pride in Work: He takes personal responsibility for every shoe, ensuring it meets his high standards.

His story teaches us the importance of hard work and attention to detail, values that are essential for success in any field.

Question 21:
The chapter Quality highlights the struggle of traditional artisans like Mr. Gessler in a world dominated by mass production. Discuss how modern consumer choices impact skilled craftsmen and suggest ways to preserve such traditional skills.
Answer:

The chapter Quality portrays the challenges faced by traditional artisans like Mr. Gessler in an era where mass-produced goods dominate the market. Modern consumers often prioritize affordability and convenience over quality, leading to a decline in demand for handmade products. This shift forces skilled craftsmen to either compromise on their standards or face financial hardships.

The impact of consumer choices on artisans includes:

  • Loss of Livelihood: Many artisans struggle to compete with cheaper, factory-made alternatives.
  • Decline of Traditional Skills: Younger generations are less inclined to learn crafts that no longer guarantee income.

To preserve traditional skills, we can:

  • Support Local Artisans: By purchasing handmade goods, we encourage their craft.
  • Promote Awareness: Educating people about the value of handmade products can shift consumer preferences.
  • Government Initiatives: Policies that provide financial aid or training programs can help artisans sustain their work.

Preserving these skills is essential to maintaining cultural heritage and ensuring that craftsmanship like Mr. Gessler's does not disappear.

Question 22:
In the chapter Quality, the shoemaker Mr. Gessler is portrayed as a man dedicated to his craft. Explain how his dedication to quality is highlighted in the story, and what values we can learn from his character.
Answer:

In the chapter Quality, Mr. Gessler's dedication to his craft is evident through his meticulous attention to detail and his refusal to compromise on the quality of his shoes. For example, he personally selects the finest leather and handcrafts each pair with precision, ensuring they last for years. His commitment is further highlighted when he mentions that his brother died from overwork, showing how deeply he valued his profession.

From Mr. Gessler's character, we learn several important values:

  • Perseverance: Despite facing competition from big firms, he never compromised on quality.
  • Passion: His love for shoemaking kept him going even in difficult times.
  • Honesty: He never misled customers and always delivered what he promised.

These values teach us the importance of dedication and integrity in any profession.

Question 23:
The chapter Quality contrasts the craftsmanship of Mr. Gessler with the mass-produced shoes of big firms. Discuss how this comparison helps us understand the theme of the story and its relevance in today's world.
Answer:

The chapter Quality uses the contrast between Mr. Gessler's handmade shoes and the mass-produced shoes of big firms to emphasize the theme of true craftsmanship versus commercial production. While big firms prioritize quantity and profit, Mr. Gessler focuses on quality and durability, even if it means making fewer shoes.

This comparison is relevant in today's world because:

  • Sustainability: Handmade products often last longer, reducing waste.
  • Ethical Consumption: Supporting small artisans like Mr. Gessler promotes fair labor practices.
  • Personal Connection: Custom-made items carry emotional value, unlike factory-made goods.

The story reminds us to appreciate the skill and effort behind handmade products and to make thoughtful choices as consumers.

Question 24:
In the chapter Quality, the shoemaker Mr. Gessler takes immense pride in his work. Explain how his dedication to quality reflects in his craftsmanship and what values we can learn from him.
Answer:

Mr. Gessler, the shoemaker in the chapter Quality, is a symbol of dedication and perfection in craftsmanship. His pride in his work is evident through:

  • Handmade Precision: He crafted each pair of shoes with meticulous attention, ensuring they were durable and comfortable.
  • Personal Touch: He never compromised on materials, using only the finest leather, showing his commitment to excellence.
  • Pride in Work: Despite competition from big brands, he refused to lower his standards, teaching us the value of integrity and passion.

From Mr. Gessler, we learn the importance of hard work, honesty, and taking pride in what we do. His story inspires us to value quality over quantity and to respect traditional skills.

Question 25:
The chapter Quality highlights the struggle of small artisans like Mr. Gessler against big industries. Discuss the challenges faced by such craftsmen and suggest how society can support them.
Answer:

Small artisans like Mr. Gessler face numerous challenges in today's competitive world:

  • Mass Production: Big industries produce cheaper, faster-made goods, reducing demand for handmade quality products.
  • High Costs: Artisans spend more on quality materials and time, making their products expensive compared to factory-made items.
  • Lack of Recognition: Many people overlook the skill and effort behind handmade crafts, preferring branded alternatives.

To support such craftsmen, society can:

  • Promote Local Artisans: By buying handmade goods, we encourage their craft and sustain their livelihood.
  • Spread Awareness: Educating others about the value of traditional skills can create appreciation for their work.
  • Government Support: Policies providing financial aid or platforms to showcase their products can help them thrive.

Supporting artisans preserves cultural heritage and ensures that skills like Mr. Gessler's are not lost.

Case-based Questions (4 Marks) – with Solutions (CBSE Pattern)

These 4-mark case-based questions assess analytical skills through real-life scenarios. Answers must be based on the case study provided.

Question 1:
In the story Quality, the Gessler brothers were known for their dedication. Identify two qualities that made their boots special and explain how these reflect their work ethic.
Answer:
Case Summary

We studied how the Gessler brothers crafted boots with precision and durability. Their boots lasted years and fit perfectly.

Analysis
  • They used high-quality leather, ensuring longevity.
  • Each pair was handmade, showing their personal touch.
Conclusion

Our textbook shows their commitment to craftsmanship, like a baker ensuring fresh bread daily.

Question 2:
The narrator in Quality admired the Gessler brothers despite their struggles. Describe one challenge they faced and suggest how it affected their business.
Answer:
Case Summary

The Gessler brothers faced competition from big shops selling cheaper, mass-produced boots.

Analysis
  • They lost customers, as people preferred lower prices over quality.
  • Their small shop couldn’t match the advertising of bigger brands.
Conclusion

Like a small farmer competing with supermarkets, their traditional methods became less popular.

Question 3:
The Gessler brothers’ pride in their work is a key theme. Give an example from the story showing their pride and relate it to a real-life situation.
Answer:
Case Summary

When a customer complained, Mr. Gessler remade the boots without charging, valuing perfection over profit.

Analysis
  • This reflects their integrity, like a chef remaking a dish if it’s wrong.
  • They prioritized customer satisfaction over shortcuts.
Conclusion

Our textbook highlights their pride, similar to an artist signing their work.

Question 4:
The story Quality contrasts handmade and factory-made goods. Compare the two using examples from the text and state which one you prefer and why.
Answer:
Case Summary

Gessler boots were hand-stitched, while competitors used machines for speed.

Analysis
  • Handmade boots lasted longer, like a hand-knit sweater.
  • Factory boots were cheaper but wore out faster, like fast fashion.
Conclusion

We prefer handmade for quality, just as homemade food tastes better than packaged snacks.

Question 5:
In the story Quality, the Gessler brothers are known for their dedication. Identify two qualities that make them stand out as shoemakers. How does their commitment reflect in their work?
Answer:
Case Summary

We studied how the Gessler brothers were passionate about making durable, handcrafted shoes. Their attention to detail and honesty set them apart.

Analysis
  • They used the best leather, ensuring long-lasting shoes.
  • They refused to compromise quality, even if it meant fewer customers.
Conclusion

Their dedication shows how true craftsmanship values quality over profit, as seen in NCERT examples.

Question 6:
The narrator in Quality admires the Gessler brothers. Explain one incident where their integrity is highlighted. How does this connect to real-life values?
Answer:
Case Summary

Our textbook shows when the narrator complains about squeaky shoes, Mr. Gessler admits it’s not his work but still fixes them.

Analysis
  • This shows his honesty, as he could have lied.
  • He prioritizes customer trust over short-term gain.
Conclusion

Like NCERT examples, this teaches us integrity matters in life, whether in school or business.

Question 7:
The Gessler brothers face competition from big firms. Describe how they respond to this challenge. What lesson does this teach about perseverance?
Answer:
Case Summary

Despite cheaper machine-made shoes, the brothers stick to handmade quality.

Analysis
  • They refuse to lower standards, even if sales drop.
  • Their pride in workmanship keeps them going.
Conclusion

Like NCERT’s message, their perseverance teaches us to value skill and patience over quick success.

Question 8:
The story Quality ends with Mr. Gessler’s death. Analyze how his passing symbolizes the decline of handmade craftsmanship. Give a real-world example.
Answer:
Case Summary

Mr. Gessler’s death marks the end of an era where handmade shoes were valued.

Analysis
  • Big factories replace artisans, losing personal touch.
  • Today, few cobblers hand-stitch shoes like him.
Conclusion

Just as NCERT shows, traditional skills fade, like handmade pottery replaced by plastic. We must preserve such crafts.

Question 9:
In the chapter Quality, the shoemaker Gessler prioritizes craftsmanship over profit. How does this reflect his values? Support your answer with examples.
Answer:
Case Summary

Gessler, the shoemaker, focuses on perfecting his shoes rather than earning money. Our textbook shows he takes weeks to make each pair.

Analysis
  • He refuses to compromise on materials, like using only the best leather.
  • He rejects mass production, saying, 'It is not the same.'
Conclusion

His dedication to quality proves he values pride in work over profit.

Question 10:
The narrator describes Gessler’s shop as having a quiet and timeless atmosphere. How does this setting connect to the theme of the story?
Answer:
Case Summary

The shop feels old-fashioned, with tools and smells of leather. Our textbook mentions it seems untouched by modern rush.

Analysis
  • The quiet reflects Gessler’s focus on careful work.
  • The timeless feel shows his resistance to change, like handmade shoes.
Conclusion

The setting highlights his commitment to tradition and quality over speed.

Question 11:
Gessler blames big firms for ruining artisans like him. Explain his viewpoint with two reasons from the text.
Answer:
Case Summary

Gessler says big companies sell cheap, fast-made shoes. Our textbook shows he struggles to compete.

Analysis
  • Big firms use advertisements, while he relies on word of mouth.
  • They compromise on materials, unlike his hand-stitched leather.
Conclusion

He believes mass production kills the art of shoemaking.

Question 12:
The narrator feels guilty after Gessler’s death. How does this reveal the emotional impact of Gessler’s dedication?
Answer:
Case Summary

The narrator regrets not supporting Gessler more. Our textbook says he died from overwork and starvation.

Analysis
  • His guilt shows Gessler’s hard work went unnoticed.
  • It highlights how society ignores true craftsmen.
Conclusion

The narrator’s sadness proves Gessler’s passion deserved respect.

Question 13:

Read the following excerpt from the chapter Quality:

"The boots made by Mr. Gessler were not just footwear; they were pieces of art. Each pair was crafted with precision and care, reflecting his dedication to quality."

Based on the excerpt, explain why Mr. Gessler's boots were considered pieces of art. Also, mention how his dedication to quality is reflected in the story.

Answer:

Mr. Gessler's boots were considered pieces of art because they were not just ordinary footwear but were crafted with exceptional skill and attention to detail. Precision and care were the hallmarks of his work, making each pair unique and long-lasting.

His dedication to quality is reflected in the story through:

  • His refusal to compromise on materials, using only the finest leather.
  • His meticulous handiwork, ensuring every stitch was perfect.
  • His personal involvement in every step of the boot-making process.
These qualities made his boots stand out, symbolizing his commitment to excellence and craftsmanship.

Question 14:

In the chapter Quality, the narrator mentions that Mr. Gessler's shop had a "subtle, leathery smell" and was "quiet as a church." How do these details contribute to the overall atmosphere of the shop and what do they reveal about Mr. Gessler's character?

Answer:

The "subtle, leathery smell" and the "quiet as a church" atmosphere of Mr. Gessler's shop create a sense of reverence and focus. These details highlight:

  • Professionalism: The leathery smell signifies his expertise and connection to his craft.
  • Dedication: The quietness reflects his concentration and seriousness toward his work.
These elements reveal Mr. Gessler as a perfectionist who valued silence and precision, treating his shop almost like a sacred space where quality was paramount.

Question 15:
Read the following passage from Quality and answer the question below:

'The boots made by Mr. Gessler were not just footwear; they were pieces of art. He poured his heart into every stitch, ensuring perfection.'

Why does the author compare Mr. Gessler's boots to pieces of art? Explain how this reflects his dedication to his craft.
Answer:

The author compares Mr. Gessler's boots to pieces of art because they were crafted with extraordinary skill, care, and passion, just like an artist creates a masterpiece. Mr. Gessler did not just make boots for profit; he took pride in his work and ensured every detail was perfect. His dedication is reflected in:

  • Precision: Every stitch was carefully placed, showing his attention to detail.
  • Quality: He used the finest materials, ensuring durability and comfort.
  • Love for Craft: He treated boot-making as an art form, not just a job.

This comparison highlights how Mr. Gessler valued excellence over mass production, making his boots unique and timeless, much like a painting or sculpture.

Question 16:
In the chapter Quality, Mr. Gessler mentions, 'Big firms have no self-respect.' Based on this statement, discuss how small artisans like Mr. Gessler differ from large companies in terms of work ethics and values.
Answer:

Mr. Gessler's statement reflects his belief that large companies prioritize profit over craftsmanship, while small artisans like him value integrity and pride in their work. The differences include:

  • Work Ethics: Mr. Gessler focused on quality, even if it took longer, whereas big firms rush production for higher sales.
  • Personal Touch: He knew his customers personally and tailored boots to their needs, unlike factories that make standardized products.
  • Self-Respect: He refused to compromise on materials or methods, while big firms often cut corners to reduce costs.

This shows how small artisans uphold traditional values of honesty and dedication, making their work meaningful rather than just commercial.

Question 17:
Read the following excerpt from the chapter Quality:

'The boots made by Mr. Gessler were not just footwear; they were pieces of art, crafted with dedication and precision.'

Based on this, explain how Mr. Gessler's approach to his work reflects the theme of dedication in the story. Provide examples from the text to support your answer.
Answer:

Mr. Gessler's dedication to his craft is evident throughout the story Quality. He treated boot-making as an art form, ensuring every pair was perfect. For example:

  • He used only the finest materials, refusing to compromise on quality.
  • He worked tirelessly, even as his business struggled, showing his commitment to his principles.
  • The narrator mentions that Mr. Gessler's boots lasted incredibly long, proving his attention to detail.

This dedication highlights the theme of pride in one's work, as Mr. Gessler valued craftsmanship over profit, making his boots unique and timeless.

Question 18:
In the chapter Quality, the narrator describes Mr. Gessler's shop as 'small and quiet, like a place frozen in time.' How does this description contribute to the overall mood of the story? Connect it to the theme of tradition vs. modernity.
Answer:

The description of Mr. Gessler's shop creates a nostalgic and timeless mood, emphasizing his resistance to change. This connects to the theme of tradition vs. modernity in the following ways:

  • The shop's old-fashioned feel contrasts with the fast-paced, industrial world outside, showing Mr. Gessler's loyalty to traditional methods.
  • His refusal to adopt cheaper, mass-production techniques highlights his belief in handmade quality over modern efficiency.
  • The narrator's admiration for the shop suggests a longing for the values of the past, which are fading in the modern era.

Thus, the shop's description reinforces the struggle between preserving craftsmanship and adapting to modern trends.

Question 19:
Read the following excerpt from the chapter Quality:

'The boots made by Mr. Gessler were not just footwear; they were pieces of art. Each pair was crafted with such precision that they seemed to tell a story of their own.'

Based on this, explain how Mr. Gessler's dedication to his craft reflects the theme of passion and perfection in the chapter. Support your answer with examples from the text.
Answer:

Mr. Gessler's dedication to his craft highlights the theme of passion and perfection in the chapter Quality. His boots were not ordinary; they were handmade with extreme care, showcasing his love for his work. For example, the narrator mentions how Mr. Gessler would spend weeks crafting a single pair, ensuring every stitch was perfect. This reflects his uncompromising standards and pride in his work.

Additionally, Mr. Gessler's refusal to use inferior materials, even when it affected his business, shows his commitment to quality. He believed in delivering the best, regardless of the cost. This attitude makes him a symbol of artistic integrity in the story.

Question 20:
In the chapter Quality, the narrator describes Mr. Gessler's shop as 'a small, quiet place filled with the smell of leather.' How does this description contribute to the overall mood of the story? Discuss its significance in understanding Mr. Gessler's character.
Answer:

The description of Mr. Gessler's shop creates a nostalgic and solemn mood, reflecting his old-world values and dedication to his craft. The smell of leather suggests a place where tradition and hard work are valued over modern, mass-produced goods.

This setting helps us understand Mr. Gessler as a skilled artisan who takes pride in his work. The quietness of the shop mirrors his focus and patience, contrasting with the noisy, fast-paced world outside. It also symbolises the decline of handmade quality in the face of industrialisation, making his character even more poignant.

Question 21:
Read the following excerpt from the chapter Quality:
'The boots he made were the best in London, yet he died a poor man.'
Based on this, explain why the author highlights the contrast between the quality of the boots and the financial condition of the shoemaker. How does this reflect the theme of the chapter?
Answer:

The author highlights this contrast to emphasize the central theme of dedication to craft versus material success. The shoemaker, Mr. Gessler, prioritized quality over profit, spending excessive time perfecting each pair of boots. Despite his unmatched skill, he couldn't compete with mass-produced, cheaper footwear, leading to financial struggles.

This reflects the chapter's message about the decline of handmade craftsmanship in the face of industrialization. The shoemaker's poverty underscores the sacrifice artists make for their art, valuing pride in work over wealth. It also critiques a society that often overlooks true talent in favor of convenience.

Question 22:
In the chapter Quality, the narrator mentions that Mr. Gessler's shop had a 'quiet, dark interior' and a 'certain smell of leather.' How do these sensory details contribute to the reader's understanding of Mr. Gessler's character and his work environment?
Answer:

The sensory details create a vivid atmosphere that reflects Mr. Gessler's personality and work ethic:

  • Quiet, dark interior: Suggests his focus and isolation, as he dedicates himself entirely to his craft without distractions.
  • Smell of leather: Reinforces his deep connection to shoemaking, as the scent symbolizes his lifelong passion and expertise.

These details paint him as a traditional artisan, untouched by modern commercialization. The simplicity of his shop mirrors his uncompromising standards—no flashy displays, just pure dedication to quality.

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